Terms & Conditions for Purchasing Lumina & Meridian Reformers

Move Reformers (MGTB GROUP PTY LTD ACN 85 680 861 054)

IMPORTANT: These Terms & Conditions (T&Cs) govern your rights and obligations regarding the purchase and use of products from Move Reformers. Please read them carefully before placing your order.

General

By accessing and using the Move Reformers website, or purchasing our products and services, you agree to be bound by the following terms and conditions. Move Reformers reserves the right to modify these terms at any time without prior notice. Continued use of the website or purchase of products following any changes signifies your acceptance of the updated terms.

Orders & Payments

  1. Age Requirement: Our products are available for purchase only to individuals over the age of 18. By placing an order through our website, you confirm that you are at least 18 years old.

  2. Order Process: Your order constitutes an offer to acquire our Lumina, Meridian or Aria reformers. A binding contract is established only upon receipt of a confirmation email from us. Move Reformers retains the right to reject any order without providing reasons.

  3. Non-Cancellation: Once submitted and paid, an order cannot be cancelled without our explicit consent, and payment is non-refundable. Refunds for cancelled orders are at our discretion and will be issued only if agreed upon in writing, subject to a $300 administration fee. Refunds are only offered under Australian Consumer Law for faulty items.

  4. Pricing: All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated. Prices exclude additional costs for shipping and handling. We reserve the right to change prices at any time without prior notice. The price at checkout is final and binding, excluding any applicable shipping fees. If there is a pricing error, we reserve the right to amend or cancel the order.

  5. Payment Methods: We accept Direct Debit, Visa and Mastercard and other authorised payment methods at checkout. Payment must be completed before your order is processed. By submitting payment information, you confirm that it is accurate and authorised for use.

  6. Late Payments: A late payment fee or outright purchases of 2% per month applies for overdue payments. Move Reformers reserves the right to suspend the delivery of products until payment is fully received. We will not deliver your order until payment is received in full. 

Shipping & Delivery

  1. Australia-Only Shipping: We ship only within Australia. Delivery dates are estimates, and while we strive to meet estimated timelines, unforeseen delays may occur. Move Reformers is not liable for delays outside of our control.

  2. Customer Errors: If an order cannot be delivered due to incorrect information provided by the customer (e.g., incorrect shipping address, no one home at the agreed upon delivery time), additional shipping fees will apply for reshipment.

  3. Risk & Title: Risk of loss or damage passes to you upon dispatch from our premises. Title to the products transfers once full payment is received.

Returns & Refunds

  1. Return Policy: Unused products in their original packaging can be returned within 14 days of receipt, subject to prior authorisation. You are responsible for return shipping costs. Refunds will only be processed after the product is inspected and confirmed to be in original condition.

  2. Non-Refundable Orders: Refunds are not issued for change of mind. If you receive a faulty or damaged product, you may be entitled to a replacement under the Australian Consumer Law (ACL). Please notify us within 7 days of receipt if there are any issues.

Product Usage & Warranties

  1. Product Use: Move Reformers' products are designed for both personal and professional use. It is your responsibility to follow the manufacturer's guidelines for safe use and maintenance. Alterations, misuse, neglect, or moving the products from the original delivery address void any warranties and may lead to damage, injury or death.

  2. Warranties: We offer limited warranties on select products as outlined in their descriptions. Warranties cover manufacturing defects but exclude normal wear and tear or damage from misuse, unauthorised modifications or moving to a new location.

  3. Liability: Move Reformers is not liable for any personal injuries, death, property damage or moving to a new location, resulting from improper use or modifications. Our total liability is limited to the cost of the product, in accordance with Australian law.

Force Majeure

Move Reformers is not liable for any failure or delay in delivering products or services due to causes beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, or supply chain disruptions.

Errors, Inaccuracies & Omissions

We strive to ensure that all information on our website is accurate, but errors may occur. Move Reformers reserves the right to correct any errors and cancel or amend orders if necessary, even after the order has been submitted.

Indemnification

You agree to indemnify and hold Move Reformers harmless from any claims, liabilities, damages, and expenses (including legal fees) resulting from your use of our products or breach of these terms.

Limitation of Liability

Move Reformers is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products. Our liability is limited to the cost of replacing or repairing any faulty product.

Intellectual Property

All content on the Move Reformers website, including but not limited to text, images, and logos, is the intellectual property of Move Reformers and may not be reproduced without our express written permission.

Rental Services

For customers subscribing to our rental services, you agree to the terms provided at checkout. Cancellations of rental subscriptions must be made in writing at least 30 days prior to the next billing cycle. All rental equipment remains the property of Move Reformers.

Product Misuse, Online Sales & Misrepresentation

Move Reformers is not responsible for death, injury, or property damage resulting from improper use, unauthorised modifications, or misrepresentation of our products. This applies to both commercial and domestic use in both purchase and hire. Misrepresentation of Move Reformers' products in any form (including online sales) voids any warranties and holds the individual liable for damages.

Dispute Resolution

All disputes arising under these terms will first be resolved through negotiation. If unresolved, they will be referred to binding arbitration in accordance with Australian law. Class actions and jury trials are excluded. This agreement is governed by the laws of Australia, and disputes will be subject to Australian courts.

Modification of Products & Services

Move Reformers reserves the right to modify or discontinue any products or services at any time without prior notice. Changes will not affect orders already placed.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Australia.